FAQ

Common questions

Quick answers about setup, teacher access, payments, exports, and rollout expectations.

How long does setup take?

Most schools complete initial setup in a few days once class structure, subjects, and fee items are ready.

Can teachers only see their classes?

Yes. Teacher access is tied to assigned classes and subjects, while admin controls school-wide settings.

Can parents pay for multiple children at once?

Yes. Parents can submit multiple student payment IDs and pay from one flow.

Do you support part payments?

Yes. Part payments are recorded and outstanding balances remain visible for follow-up.

How do receipts and reconciliation work?

Receipts are generated after payment confirmation, and admins can reconcile transactions against invoice lines.

Can we export results and payment reports?

Yes. Export options are available for academic results and payment reporting workflows.